Frequently Asked Questions
Your Ring Size
You may not know what your ring size is. I can work with you to find out your ring size. If you order a recommended ring sizer, I can test the ring that fits you to measure your size. Each finger is usually a different size and you may wish to measure a few other fingers as well so you can to wear rings on different fingers. Please also make sure to test your ring size for any band between 5-10mm so you will know your wide band ring sizes too. I request that you be sure of your ring size before ordering a ring.
Wide Band Ring Sizing
Because a wide band can span between 5-10mm of your finger, it can fit tighter than your actual ring size. It is suggested that you order at least a 1/2 size larger than your normal ring size for a more comfortable fit.
Gemstone Properties
There are many books that write about the metaphysical properties of gemstones and crystals, in addition to color therapy. All information on this website offers a general idea, obtained from popular books and media, about the meaning of the gemstones and crystals. Because a crystal or gemstone is said to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you will definitely experience effects or benefit from any such properties. The information given by BluWaterJewels is not a substitute for medical advice and does not promise specific outcomes. The ideas put forth come from the personal opinions and experiences of others and are originally subjective.
Jewelry Care
To care for your silver, gold or gold filled item, it can help to not have it exposed to open air. Placing it in a plastic bag or other plastic container can help to prevent tarnishing. Silver & gold can eventually tarnish over time. The best way to remove the tarnish from silver is to rub the piece with a silver polishing cloth. Wright’s Silver Cream also works very well on silver. You can use a gold polishing cloth for gold. “Brasso” polish works very well to immediately restore the color and lustre to brass or to gold filled items. Just apply with a soft cloth and rub the tarnish away. Please try to protect your item from any water damage by trying not to swim, shower, wash your hands, or wash dishes with the jewelry on. If your stone is clear with a silver backing, please do not let the ring have any contact with water or get any residue under the stone. Opals are especially soft, porous and fragile and can absorb water, liquids and chemicals and can cause damage to your opal. Natural gemstones and metals can absorb chemicals and/or minerals in the water or liquids and can cause discoloration or damage, so please be protective of your precious jewelry pieces.
My Guarantee
Quality, Service and Customer Satisfaction are very important to me. Please know that I will do everything in my power to assure you have received excellent quality, service and satisfaction with the jewelry I have made. Feel free to let me know if there is any reason that you are not satisfied with your purchase. I am here to help and make it right. I am more than willing to repair, replace and/or refund any product for you.
Ring Re-Sizing Policy
Depending on the type of ring, I may be able to resize your ring for you but some rings cannot withstand heat after a stone is set and would be unable to be resized. I sometimes can enlarge your ring by a small amount at no charge with you covering shipping. I offer a resizing service that begins at $30.
Earring Return Policy
Pierced earrings are non-returnable for reasons of hygiene and safety.
Return Policy
Items must be in their original condition and returned within 7 days after delivery. Pierced earrings are non-returnable for reasons of hygiene and safety. Items that are purchased in Made-To-Order sizes have a restocking fee of 30%. Much labor & care goes into making your made to order item with the cost of materials. Items can not be returned or refunded after 7 days. Custom or Personalized Orders, & Sale Items are final and are not able to be returned or refunded. Returns with free shipping will be debited for shipping costs. These are my general policies but please contact me regarding your order & I will do my best to help you individually on a case by case basis.
Order Processing Time
I do my best to hand make the made-to-order jewelry items as fast as I can while still giving my full attention with care and love to make each piece. In general, it can take anywhere from 1 to 3 weeks to hand craft an item and ship it to you. Many times I ship orders out sooner than expected. If the jewelry is ready to ship, it usually takes 1-2 business days until it is packaged and shipped. I hope this helps to better explain my order processing times. Thank you for your purchases and support of my hand crafted jewelry.
Shipping
Please choose the shipping option that includes insurance coverage for your cart total. For example, if you have purchased up to $200, please choose a shipping method with insurance coverage up to $200.
Domestic US Orders will ship out with first class insured mail for $4.95 and are covered for up to $200 insurance. USPS Priority Mail 2 to 3 Day shipping is $9.95 and includes $200 insurance. USPS Priority Mail 2 to 3 Day shipping with up to $500 insurance is $11.95. Orders between $500 and $1000 will be mailed out with USPS 2 to 3 Day Priority Mail with insurance for up to $1000, with Signature Upon Delivery. Orders placed from outside the US will ship out with first class international insured mail for 16.95. For USPS Priority International shipping or other shipping options in general, please contact me for a quote.